Are Silent Scribe and Document360 direct competitors?

No - they solve fundamentally different problems. Silent Scribe is a writing assistant that works where you already write (GitHub, GitLab, web editors). Document360 is a complete knowledge management platform where your documentation lives. Many teams use both: Silent Scribe for writing quality, Document360 for publishing and customer portals.

Why is Silent Scribe free while Document360 costs $1,788+/year?

Different business models for different tool categories. Silent Scribe is a browser extension focused on writing assistance - similar pricing to Grammarly (free for individuals, paid for teams). Document360 is enterprise infrastructure providing hosting, search, analytics, and support - priced like SaaS platforms (Notion, Confluence). You're comparing a $0 writing assistant to a $1,788/year knowledge management platform.

Can Silent Scribe replace Document360 for our knowledge base?

No - Silent Scribe cannot replace Document360 if you need a knowledge management platform. Silent Scribe provides writing assistance only - no hosting, publishing, search, analytics, or customer portals. If you need those platform features, Document360 or similar tools are required. However, you can use Silent Scribe to improve writing quality before publishing to Document360.

Which tool is better for docs-as-code workflows?

Silent Scribe is purpose-built for docs-as-code. It works directly in GitHub/GitLab web editors where your documentation lives alongside code in version control. Document360 requires exporting documentation from your repository, editing in their platform, then re-importing - breaking the docs-as-code principle where documentation and code share the same workflow and version history.

Is Document360 more private than Silent Scribe?

No - the opposite. Silent Scribe processes everything locally in your browser with zero cloud transmission. Document360 is cloud-based on Azure - all content must be uploaded to their servers. While Document360 has SOC 2 Type II compliance and strong security, it fundamentally requires trusting a third party. Silent Scribe's local-only architecture means no one else ever sees your content.

Can I work offline with Document360?

No - Document360 is a cloud platform requiring internet connectivity. Silent Scribe works completely offline once the extension is installed. For teams in regulated industries, air-gapped environments, or working with unreleased information, Silent Scribe's offline capability is critical.

Does Document360 offer better AI features than Silent Scribe?

Currently yes - Document360 has mature AI content generation, AI-powered search (Eddy), summarization, and SEO optimization. Silent Scribe's Phase 1 focuses on style/grammar linting without AI generation. However, there's a privacy tradeoff: Document360's AI processes your content through OpenAI servers. Silent Scribe's roadmap includes AI features with 100% local processing (no cloud transmission).

Which tool should we choose for our technical documentation team?

Ask two questions: (1) Where does your documentation live? If in GitHub/GitLab as markdown, Silent Scribe fits your workflow. If you need a hosted platform, consider Document360. (2) What's your budget and primary need? If you need writing assistance ($0-300/year), choose Silent Scribe. If you need complete knowledge platform ($2,000-6,000/year), choose Document360. Many teams use both.

Can Document360 enforce custom style guides like Silent Scribe?

No - Document360's AI provides generic writing suggestions without customizable style rules. Silent Scribe allows fully customizable project-level rules, team glossaries, and Vale-compatible style packages. If enforcing company terminology, banned phrases, or technical writing standards is critical, Silent Scribe is designed for this while Document360 is not.

What if we need multi-language documentation support?

Document360 excels here with built-in support for 30+ languages, localization management, and translation workflows. Silent Scribe's Phase 1 is English-focused. For enterprise multi-language documentation portals, Document360 is the better choice. You could still use Silent Scribe for English writing quality, then leverage Document360 for localization and publishing.

How do I migrate from Document360 to Silent Scribe?

This is usually the wrong question - these tools serve different purposes. You can't "migrate" from a knowledge platform to a writing assistant. However, you can: (1) Export content from Document360, (2) Move to docs-as-code in GitHub, (3) Use Silent Scribe for writing assistance, (4) Use static site generator for publishing. You're migrating from hosted platform to self-managed infrastructure - Silent Scribe is just one piece.

Can we use Silent Scribe and Document360 together?

Absolutely - many teams do this strategically. Use Silent Scribe for writing quality while drafting in GitHub or any editor. Then publish polished content to Document360 for customer-facing portal with search and analytics. Silent Scribe improves input quality, Document360 provides platform features. They're complementary tools solving different problems in your documentation workflow.

Silent Scribe vs Document360: Writing Assistant vs Knowledge Platform

Silent Scribe enhances your writing wherever you work. Document360 provides a complete platform to host and manage documentation. Choose based on your workflow needs—or use both together.

100% Local Processing vs Cloud Platform

$0 Writing Assistant vs $1,788+/year Knowledge Base

Works Where You Write vs Complete Hosted Solution

Silent Scribe

Privacy-First Writing Assistant for Technical Documentation

Writing Assistant & Browser Extension

Built specifically for developers and technical writers who need privacy-first writing assistance integrated into their docs-as-code workflow.

Document360

AI-Powered Knowledge Management Platform

Complete Knowledge Base Platform

Integrated AI writing assistant for Proton Mail users who need email composition help with multi-language support and privacy-conscious processing.

Last updated: October 8, 2025

The Honest Truth

These aren't competing tools—they solve fundamentally different problems. Silent Scribe is a writing assistant that works where you already write (GitHub, GitLab, web editors). Document360 is a complete platform where your documentation lives, with hosting, search, analytics, and customer portals. Many teams use both: Silent Scribe improves writing quality during drafting, Document360 provides the publishing platform. Choose based on whether you need writing assistance or a complete knowledge management system—or use both together.

Architectural Philosophy: Edge Computing vs. Cloud Platform

Understanding the fundamental architectural differences is crucial for making the right choice

100% Local Browser Processing

Silent Scribe uses WebAssembly (WASM) running entirely in your browser. When you type in GitHub's editor, the WASM engine analyzes text locally in milliseconds without any network calls. Your API documentation, internal architecture notes, and proprietary code examples never leave your browser. Works completely offline once installed.

Trust Requirements:

Chrome Web Store (extension distribution)
Your local browser security
Nothing else - no external servers, no third-party AI services

Technical Stack:

Frontend: Chrome extension with content scripts
Processing: Rust-based WASM module compiled for browser
Storage: Local browser storage for configurations
Network: Zero network calls for linting
Performance: <50ms incremental, <500ms full document
Resource Usage: <50MB memory, no GPU required

Cloud-Based Platform Architecture

Document360 is fundamentally cloud-based on Microsoft Azure infrastructure. All content must be uploaded to their servers. While they have SOC 2 Type II compliance and strong security, the architecture requires trusting a third-party platform with your documentation. AI features (Eddy) process content on Document360's servers using OpenAI integration.

Trust Requirements:

Document360/Kovai.co as company
Microsoft Azure infrastructure
OpenAI integration for AI features
Their security practices and compliance certifications
Network transmission of all documentation content

Technical Stack:

Infrastructure: Microsoft Azure with global distribution
Database: MongoDB Atlas with clustering
AI: OpenAI integration for GPT-based features
Search: Algolia for advanced search and indexing
CDN: Azure CDN for performance
Security: AES 256 encryption, SOC 2 Type II compliance

Real-World Scenarios

See exactly how each tool fits into different documentation workflows

Real-World Scenario Walkthroughs

See exactly how each tool handles common workflows in practice

Silent Scribe

1
Open README.md in GitHub web editor
2
Silent Scribe activates automatically
3
Type installation instructions - get real-time suggestions
4
Silent Scribe catches passive voice: "The config file should be edited" → "Edit the configuration file"
5
Flags inconsistent terminology: mixing "config file" and "configuration file"
6
Suggests defining acronym on first use
7
Accept suggestions via quick-fix inline
8
Commit changes in same PR with code updates
9
Zero workflow disruption, zero data leaves machine

Document360

1
Create Document360 account
2
Set up knowledge base project
3
Manually copy README content into Document360 editor
4
Use AI writing assistant for suggestions
5
Export/download finished content
6
Paste back into GitHub README
7
Commit to repository
8
Documentation and code version histories now diverged

💡 Key Insight

Silent Scribe is purpose-built for docs-as-code workflows. Document360's architecture fundamentally conflicts with keeping documentation and code together in version control.

Comprehensive Feature Comparison

Side-by-side comparison of capabilities across all categories

Feature-by-Feature Comparison

A comprehensive breakdown of capabilities, integrations, and requirements

Writing Assistance Capabilities

Grammar & Style Checking

Silent Scribe

Advanced technical writing rules
Passive voice detection
Inclusive language checking
Clarity improvements
Sentence complexity analysis

GitHub, GitLab web interfaces
Any web editor
Contenteditable elements
Browser-based IDEs

Document360

Document360 platform only

Offline Functionality

Silent Scribe

100% offline capable once installed

Document360

Requires internet connection

Version Control Integration

Silent Scribe

Native - works directly in Git-based platforms

Document360

Export/import workflows, not native Git integration

API/Developer Tools

Silent Scribe

Chrome extension API, works with existing tools

Document360

RESTful API for platform integration

CI/CD Integration

Silent Scribe

Advanced technical writing rules
Passive voice detection
Inclusive language checking
Clarity improvements
Sentence complexity analysis

Basic through Eddy AI with general writing assistance

Code-Aware Analysis

Recognizes code blocks, inline code, function names - doesn't flag as errors

Limited - primarily prose-focused

Terminology Consistency

Project-level glossary enforcement with variation detection

Manual glossary creation for user reference only

Acronym Management

First-use detection, consistency checking, over-definition warnings

Automated glossary generation from content

Custom Style Guides

Fully customizable rules, team-level configurations, Vale-compatible packages

No customizable style rules

Real-Time Suggestions

Instant feedback as you type with zero latency

AI suggestions require processing time and cloud dependency

Platform & Integration

Feature

Silent Scribe

Document360

Works Where You Write

GitHub, GitLab web interfaces
Any web editor
Contenteditable elements
Browser-based IDEs

Document360 platform only

Offline Functionality

100% offline capable once installed

Requires internet connection

Version Control Integration

Native - works directly in Git-based platforms

Export/import workflows, not native Git integration

API/Developer Tools

Chrome extension API, works with existing tools

RESTful API for platform integration

CI/CD Integration

Planned for linting enforcement in pipelines

Webhook support but not designed for CI/CD linting

Knowledge Management Features

Feature

Silent Scribe

Document360

Content Hosting

None - works with your existing platforms

Complete hosted knowledge base with custom branding

Search Functionality

Not applicable (writing assistant)

Advanced AI-powered search with Eddy conversational AI

Content Organization

Not applicable

Hierarchical categories, tagging, content relationships, version control

Publishing

Not applicable

Custom-branded documentation sites with instant publishing

Analytics

Not applicable

Comprehensive usage analytics, search analytics, ticket deflection metrics

Multi-language Support

English-focused (Phase 1)

30+ languages with localization management

Privacy & Security

Feature

Silent Scribe

Document360

Data Processing Location

100% local browser, zero cloud transmission

Cloud-based on Microsoft Azure infrastructure

Third-Party Data Sharing

None - no data leaves your machine

OpenAI integration for AI features

Compliance Certifications

Not applicable (no data collection)

SOC 2 Type II, AES 256 encryption, GDPR compliant

Works in Air-Gapped Networks

Yes - fully offline capable

No - requires internet connectivity

Data Sovereignty

Complete - you control all data

Depends on Document360's Azure region selection

Collaboration

Feature

Silent Scribe

Document360

Team Style Guide Sharing

Configuration files in repository

Platform-based team management

Real-Time Collaboration

Not applicable (writing assistant)

Multi-user editing with conflict prevention

Approval Workflows

Not applicable

Built-in review and approval processes

Role-Based Access

Not applicable

Granular permissions system with multiple roles

AI Capabilities

Feature

Silent Scribe

Document360

AI Content Generation

Not in Phase 1 (roadmap: 100% local when implemented)

Full article generation from prompts, videos, transcripts

AI Search

Not applicable

Conversational search with contextual responses (Eddy AI)

AI Summarization

Not applicable

Article summaries, glossary generation

AI SEO Optimization

Not applicable

Automated meta descriptions, tags, titles

AI Processing Privacy

Will be 100% local when AI features implemented

Cloud-based through OpenAI integration

Which Tool for Which Use Case?

Clear guidance on when to choose each tool

Which Tool is Right for You?

Both tools excel at different use cases. Here's an honest comparison to help you choose.

Silent Scribe Ideal For

Technical Documentation & Developer Workflows

Open source maintainers needing writing assistance in GitHub without workflow disruption
Privacy-conscious organizations with regulatory requirements preventing cloud documentation
Docs-as-code teams where documentation lives in Git alongside code
Developer-writers documenting APIs/architecture in code editors and web-based tools
Budget-constrained teams needing writing assistance without platform costs
Teams working with sensitive/unreleased information requiring local-only processing

Document360 Ideal For

Alternative Workflow

Product documentation teams needing complete customer-facing portal solution
SaaS companies requiring advanced search, analytics, and support ticket deflection
Enterprise organizations needing collaboration, approval workflows, and role-based access
Multi-language documentation teams supporting international customers (30+ languages)
Teams without developer expertise who need WYSIWYG editor and hosted solution
Organizations investing in comprehensive knowledge management infrastructure

Open Source Project README Documentation

Developer working directly in GitHub web editor on README.md alongside code. Needs real-time writing assistance without leaving their workflow or uploading content to external platforms.

Best: Silent Scribe

Enterprise Product Documentation Portal

Technical writing team needs public-facing documentation site with advanced search, analytics, support ticket deflection, and collaboration workflows. Requires hosted solution with custom branding.

Best: Document360

Internal Technical Documentation for Engineering

Engineering team maintains docs in GitHub as markdown. Can use Silent Scribe for writing quality, then mirror customer-facing subset to Document360 for public portal. Both tools complement each other.

Best: Both

Highly Sensitive Documentation

Security research, unreleased features, or proprietary information requiring zero cloud transmission. Content cannot leave local machine due to compliance or responsible disclosure requirements.

Best: Silent Scribe

SaaS Product Knowledge Base

Customer-facing help center with AI-powered search, multi-language support, integration with support ticketing system (Zendesk, Intercom), and comprehensive analytics on customer documentation usage.

Best: Document360

Docs-as-Code Workflow

Documentation lives in Git repository alongside code, versioned together, reviewed in pull requests, deployed via CI/CD. Documentation is code and should follow same workflow principles.

Best: Silent Scribe

💡 Honest Assessment

Document360:

Complete enterprise solution with all features, support, security ($12,000+/year)

Verdict:

Different tools for different purposes. Enterprise may use both - Document360 for knowledge platform, Silent Scribe for writing assistance in development workflows.

Pricing Comparison

Transparent pricing breakdown for both tools

Pricing & Value Comparison

Transparent breakdown of costs, tiers, and what you get with each tool

Silent Scribe Pricing

Product-led growth: Start free, upgrade when you see value

Free Tier

per forever

Full writing assistance capabilities
Unlimited documents and usage
All core linting features
Project-level glossaries
Works for individual developers
No credit card required
No feature limitations

Team Tier

per per user/month (estimated)

$5-10

Shared style guide configurations
Team analytics on common errors
Priority support
Advanced customization
CI/CD integration (when available)

Not Available

Document360 Pricing

Included with select plans or available as add-on

Professional

per per month (billed annually = $1,788/year)

$149

5 users included
Basic knowledge base management
SEO tools and custom CSS
AI Writer only (limited AI features)
Standard analytics
Custom domain

No third-party integrations
No AI Search (only Writer)
Limited customization
Basic analytics only

Business

per per month (estimated, custom pricing)

$300-500

10+ users
Full integration suite (Zendesk, Slack, Salesforce)
Complete AI capabilities (Writer + Search)
Advanced analytics and ticket deflection
API access
Workflow automations

Enterprise

per per month (custom pricing)

$1,000+

Everything in Business
Advanced security (SSO, IP restrictions)
Dedicated hosting options
Premium AI features
Dedicated customer success manager
Custom integrations

Important Pricing Note

Document360 is notably not available for single-user Proton Unlimited subscribers, which has been a point of user frustration. To access Document360, Unlimited users must upgrade to multi-user plans (Duo, Family) designed for multiple people.

Silent Scribe has no such restrictions—individuals get full access to the free tier without forced plan upgrades.

💰 12-Month Cost Comparison

Silent Scribe (Individual)

Free tier for individuals

Document360 (Via Proton Duo Upgrade)

$72/year

Additional cost to access from Unlimited plan

Decision Framework: Which Tool Do You Need?

What's your main documentation challenge?

Challenge: Writing quality and consistency

Do you write in GitHub/GitLab/web editors?

✓ Yes: Silent Scribe is purpose-built for this workflow

✗ No: Where do you write? Silent Scribe works in any web-based editor

Do you need a platform for publishing?

✓ Yes: Consider Document360 for publishing, Silent Scribe for writing quality

✗ No: Silent Scribe likely sufficient for writing assistance needs

Recommendation: Silent Scribe

Challenge: Need customer-facing documentation portal

Do you need hosting, search, and analytics?

✓ Yes: Document360 or similar platform required

✗ No: Static site generator + Silent Scribe for writing may be sufficient

Recommendation: Document360

Silent Scribe can complement by improving writing quality before publishing to Document360

Challenge: Privacy and data sovereignty

Can you use cloud-based platforms?

✓ Yes: Both tools viable - Document360 has SOC 2 compliance

✗ No: Silent Scribe is only option with 100% local processing

Working with sensitive/unreleased information?

✓ Yes: Silent Scribe's local processing is critical requirement

✗ No: Either tool viable based on other factors

Recommendation: Silent Scribe

Challenge: Budget constraints

Available budget for documentation tools?

• $0: Silent Scribe free tier

• $2,000-6,000/year: Document360 viable if platform features needed

• Limited: Evaluate whether you need platform or just writing assistance

Recommendation: Varies based on answers

Migration & Integration Guide

When to Choose Silent Scribe Over Document360

When to Choose:

•You write documentation in GitHub/GitLab and follow docs-as-code principles
•Privacy and local processing are non-negotiable due to regulatory requirements
•Working with sensitive/unreleased information that cannot be uploaded to cloud
•Need writing assistance, not a hosting/publishing platform
•Budget doesn't support $2,000-6,000/year knowledge platform costs
•Team is comfortable with markdown and version control workflows

Getting Started:

1.Install Silent Scribe extension from Chrome Web Store (30 seconds)
2.Extension activates automatically in web editors
3.Optional: Configure team style guide in repository
4.Optional: Import existing Vale configurations if migrating from CLI tools
5.Start writing - get instant feedback with zero configuration

When to Choose Document360 Over Silent Scribe

When to Choose:

•Need customer-facing documentation portal with custom branding
•Require advanced search with AI-powered conversational assistance
•Team needs collaboration features, approval workflows, role-based access
•Multi-language documentation for international customers (30+ languages)
•Want comprehensive analytics and support ticket deflection metrics
•Prefer WYSIWYG editor over markdown/code workflows

Getting Started:

1.Sign up for Document360 account (14-day free trial)
2.Choose appropriate tier (Professional $149/mo, Business custom pricing)
3.Set up knowledge base structure with categories and sections
4.Migrate existing content (import from various formats supported)
5.Configure integrations (support systems, team tools, analytics)
6.Customize branding and domain settings
7.Train team on platform workflows
8.Launch public or private documentation portal

Using Both Tools Together (Recommended for Many Teams)

Silent Scribe and Document360 complement each other. Many organizations benefit from using both strategically.

Hybrid Approach for Product Companies

1.Internal engineering docs stay in GitHub (architecture decisions, API specs, deployment procedures)
2.Silent Scribe assists with writing quality as engineers write in GitHub
3.Customer-facing subset mirrored to Document360 for public portal with search and analytics
4.Best of both worlds: docs-as-code for internal, polished platform for customers

Quality-First Workflow

1.Draft documentation in preferred editor with Silent Scribe assistance
2.Silent Scribe ensures terminology consistency, clarity, style guide compliance
3.Copy polished content into Document360 for final publishing
4.Leverage Document360's platform features (search, analytics, collaboration)
5.Silent Scribe improves input quality before content enters knowledge platform

Honest Limitations

What each tool cannot do—transparency builds trust

What Silent Scribe Cannot Do

Host or publish your documentation
Provide searchable knowledge base for customers
Generate complete articles from prompts (Phase 1)
Offer collaboration workflows or approval processes
Provide analytics on documentation usage
Replace a knowledge management platform
Work in native desktop applications (Phase 1 - browser only)
Support multiple languages (Phase 1 - English focused)

What Document360 Cannot Do

Work offline or in air-gapped environments
Process content locally without cloud transmission
Integrate natively with Git-based docs-as-code workflows
Enforce custom technical writing style guides
Operate as lightweight browser extension in existing tools
Provide zero-cost option for individuals
Work without uploading content to third-party servers
Guarantee zero data transmission to third parties (OpenAI integration)

Platform Availability

Where and how you can use each tool

Platform Availability

Where each tool works today and what's coming in the future

Silent Scribe

Available across developer tools and documentation platforms

Available Now

Chrome, Edge, Opera, Brave
Any Chromium browser
GitHub web interface
Real-time linting as you type
GitLab web interface
Real-time linting as you type
Web-based IDEs
CodeSandbox, Repl.it, Gitpod
Notion
Editing mode
Confluence
Cloud editor
Any contenteditable element
Works anywhere you can type

Coming Soon

Firefox support
Phase 2
VS Code extension
Phase 2 - local editor support
GitHub Action for CI/CD
Phase 2 - automated enforcement
Mobile support
Phase 2

Not Currently Supported

Native desktop applications
Phase 1 browser-only
Batch processing
Not designed for this use case

Document360

Exclusive to Proton Mail ecosystem

Available Now

Web application
Works in all modern browsers
Document360 cloud platform
Complete hosted solution
Mobile responsive
Responsive web interface
Third-party integrations
Zendesk, Slack, Salesforce, Intercom, 100+ integrations

On Roadmap

Enhanced AI features
Continuous improvements to Eddy AI

Not Supported

Offline access
Cloud platform requires internet
Local installation
SaaS platform only
Git-based workflows
Export/import only, not native integration
Browser extension
Platform-based, not extension

📱 Platform Strategy Difference

Silent Scribe prioritizes developer platforms and documentation tools, focusing on where technical writing happens (GitHub, GitLab, web IDEs).

Document360 is exclusively integrated into the Proton Mail ecosystem, designed specifically for email composition rather than documentation workflows.

Frequently Asked Questions

Everything you need to know to make the right choice

Frequently Asked Questions

Get answers to common questions about Silent Scribe vs Document360

Ready to Improve Your Documentation Workflow?

Whether you need writing assistance or a complete knowledge platform, start with the tool that fits your workflow

Learn About Document360

Silent Scribe vs Document360: Writing Assistant vs Knowledge Platform

Silent Scribe

Document360

The Honest Truth

Architectural Philosophy: Edge Computing vs. Cloud Platform

100% Local Browser Processing

Trust Requirements:

Technical Stack:

Cloud-Based Platform Architecture

Trust Requirements:

Technical Stack:

Real-World Scenarios

Real-World Scenario Walkthroughs

Open Source README Documentation

Silent Scribe

Document360

💡 Key Insight

Customer-Facing Product Documentation Portal

Security Vulnerability Documentation

Multi-Language Enterprise Documentation

Comprehensive Feature Comparison

Feature-by-Feature Comparison

Writing Assistance Capabilities

Grammar & Style Checking

Code-Aware Analysis

Terminology Consistency

Acronym Management

Custom Style Guides

Real-Time Suggestions

Platform & Integration

Works Where You Write

Offline Functionality

Version Control Integration

API/Developer Tools

CI/CD Integration

Knowledge Management Features

Content Hosting

Search Functionality

Content Organization

Publishing

Analytics

Multi-language Support

Privacy & Security

Data Processing Location

Third-Party Data Sharing

Compliance Certifications

Works in Air-Gapped Networks

Data Sovereignty

Collaboration

Team Style Guide Sharing

Real-Time Collaboration

Approval Workflows

Role-Based Access

AI Capabilities

AI Content Generation

AI Search

AI Summarization

AI SEO Optimization

AI Processing Privacy

Writing Assistance Capabilities

Platform & Integration

Knowledge Management Features

Privacy & Security

Collaboration

AI Capabilities

Which Tool for Which Use Case?

Which Tool is Right for You?

Silent Scribe Ideal For

Document360 Ideal For

Open Source Project README Documentation

Enterprise Product Documentation Portal

Internal Technical Documentation for Engineering

Highly Sensitive Documentation

SaaS Product Knowledge Base

Docs-as-Code Workflow

💡 Honest Assessment

Cost Comparison by Team Size

Solo Developer

5-Person Documentation Team

Enterprise Organization